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Shipping & Returns

Shipping Policy

Shipping: 

If Bargain Harolds (“we”) has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en route to you or, in the case of delivered orders, a special delivery notice confirming the scheduled delivery date; that shipping notice or special delivery notice, as applicable, is our acceptance of your order. In-stock orders (excluding scheduled delivery items) normally ship within 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. How soon you receive the product(s) depends on the shipping method you have chosen.

Pre-orders

Release dates for products can sometimes change without notice or liability. If you’ve pre-ordered a product, we’ll ship it as soon as possible after its final release date, which may be different from the initial date advertised.

 
You may contact us at:

Bargain Harolds Canada
Customer Support Dept.
Suite #1400, 18 King St E

Toronto, ON Canada  M5C 1C4

1-800-916-5974

Contact Us online

We reserve the right to limit quantities available for sale or sold. No resellers; for commercial sales, please contact Bargain Harolds for Business at 1-800-916-5974 or sales@bargainharolds.com to discuss your business needs.

To the extent permitted by law, we reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we would provide you with an opportunity to place an order at the correct cost.

Advertisements on our Web Site are invitations to you to make offers to purchase products and services on the Web Site and are not offers to sell. You're properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email or special delivery notice email for scheduled delivery items, to your email address. That shipping notice email or special delivery notice email constitutes our acceptance of your order and forms a legally binding contract with Bargain Harolds Canada Ltd., which operates Bargain Harolds and Bargainharolds.com.

The total price of your order will be charged to your credit card when our shipping notice email or special delivery notice email has been sent to your email address. Please remember that orders are processed as quickly as possible, so there’s a limited window to cancel or edit your order. However, if for any reason you are not completely satisfied with a product you have purchased, you may return it according to our Return policy.

We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current, and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect, or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

Return & Exchange Policy

We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores, or invite us into your home. If you are not fully satisfied with your purchase, we'll do our very best to help you with a replacement, return, or repair.

Extended Holiday Returns

Shop early with peace of mind. Whether you’re buying a gift for yourself or someone else, shop this holiday season knowing that Best Buy offers hassle-free returns and exchanges.

For item(s) that are returnable according to our standard return policy and purchased between October 21 and December 31, 2023, we’ll gladly give you a refund or exchange until January 14, 2024, or according to the standard return policy of the item, whichever is longer.

Please note

  • For any item(s) returned with a gift receipt, the purchase will be refunded with a store credit.

  • The extended holiday return policy applies to all Bargain Harolds and Bargain Harolds MarketplaceTM products. Keep in mind Marketplace products must be returned to the Marketplace seller by mail, and cannot be returned to Best Buy stores.

  • Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened. If the box or packaging is opened, the product must be in like-new condition, with no signs of use. 

  • Exclusions: The extended holiday return policy does not apply to cellular/wireless devices, devices and services financed through Bargain Harolds Monthly Subscriptions, gift cards, digital downloads, books, magazines, intimate products, earrings, personal protective equipment, safety goods, food, vitamins, supplements, and any major appliances that are Open Box or floor models.

All other terms and conditions of the Best Buy Return and Exchange Policies as outlined below apply.

General return and exchange policy

Most products sold by Bargain Harolds can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).

All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.

 

To process a return or exchange, you will need to provide the following:

  • The transaction (number) from your purchase.

  • The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns with gift receipts.

  • Original packaging and all items originally included by the manufacturer or by Bargain Harolds (including manuals, accessories, gifts with purchase, bonus items, and any other included items)

Cellular and wireless devices

Bargain Harolds adheres to the CRTC Wireless Code of Conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cellular and wireless devices can be returned up to 15 days from the date of your in-store purchase, or 15 days from the date your online order is delivered. The return period is up to 30 days for any person who has self-identified as a person with a disability. For more information about the CRTC Wireless Code of Conduct.

Cellular and wireless devices include cell phones and smartphones, carrier-activated tablets, mobile hotspots, and wearables.

Before returning a cellular or wireless device, make sure to disable the security settings. See more details in the “Disabling security settings on certain devices” section below.

Bundle, bonus, and defective items

Returning a bonus item

Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid for and the bonus item to be eligible for a refund. Bonus items can be exchanged only if they are defective.

Returning a bundle item

Bundle items are items that came as part of a combo or package promotion with another item. Bundling items together allows us to offer them to you at a (combined) lower price than if you were to purchase them each separately.

If you decide to return one or more of the items included in a bundle, you will be charged the stand-alone price for each item you wish to keep, which may be higher than the bundled price, then refunded for the items you wish to return. All other terms and conditions of the Bargain Harolds Return and Exchange Policies apply.

Returning a defective item

A defective item can be returned or exchanged within 30 days and must be in its original packaging with all items originally included by the manufacturer or by Best Buy.

Non-returnable items

The following products cannot be returned:

  • Major appliances are Open Box, floor models, and of the Miele brand

  • Service, delivery, and installation fees

  • Gift cards and pre-paid cards

  • Digital downloads (such as digital software and video games)

  • Books, magazines, and copyright materials

  • Food, vitamins, and supplements

  • Earrings

  • Intimate products

  • Personal protective equipment (PPE)

  • Seasonal holiday goods

Product condition requirements

Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened.

If the box or packaging is opened, the product must be in like-new condition, with no signs of use. Additional conditions apply to the following items:

  • All furniture must be unassembled. This includes indoor and outdoor furniture, nursery and baby furniture, and all other types of furniture.

  • Fashion apparel, linens, bedding, maternity products, baby clothes, shoes, and accessories must be unused, unworn (if applicable), unlaundered, and still have the original tags attached.

  • Cell phones, smartphones, wireless devices, computers (laptop and desktop), tablets, iPads, and eReaders must have all security settings disabled. See more details in the "Disabling security settings on certain devices" section below.

Items eligible for return or exchange only if unopened

The following products can only be returned or exchanged if the original packaging is unopened:

  • Major appliances 

    • except for Open Box, floor models, and Miele's major appliances, which are all non-returnable.

  • Baby, nursery, and maternity products 

    • except for baby monitors, gates, and highchairs, which can be returned if opened.

  • Beauty, grooming, and personal care products 

    • except for hair dryers, hair straighteners, and curling irons, can be returned if opened.

  • Fitness equipment

  • Computer components and upgrades

  • Physical software, blank media (e.g., blank CDs), and entertainment media (including video games, music, and movies)

  • Office supply consumables (ink, toner, etc.)

  • Paper supplies (paper, writing instruments, etc.)

  • Headphones and virtual reality headsets

  • Microphones

  • DJ and karaoke equipment, musical instrument consumables (e.g., guitar strings, etc.), and wind instruments (e.g., harmonicas)

  • Beverage dispensers or soda machines with compressed gas

  • Photo film

  • Batteries

  • Cleaning supplies and chemicals

 

Disabling security settings on certain devices

Before returning cell phones, smartphones, wireless devices, mobile hotspots, wearables, computers (laptop and desktop), tablets, iPads, and eReaders, you will need to turn off the security settings.

How to disable security settings

  • iOS products: If you're returning a Mac, visit the Activation Lock for Mac Apple support page. 

  • Android products: You must turn off the FRP (Factory Reset Protection) feature before returning the device.

Other helpful information

Shop early with peace of mind. Whether you’re buying a gift for yourself or someone else, shop this holiday season knowing that Bargain Harolds offers hassle-free returns and exchanges.

For item(s) that are returnable according to our standard return policy and purchased between October 21 and December 31, 2023, we’ll gladly give you a refund or exchange until January 14, 2023, or according to the standard return policy of the item, whichever is longer.

Please note​

  • For any item(s) returned with a gift receipt, the purchase will be refunded with a store credit.

  • The extended holiday return policy applies to all Bargain Harolds and Bargain Harolds MarketplaceTM products. Keep in mind Marketplace products must be returned to the Marketplace seller by mail, and cannot be returned to Best Buy stores.

  • Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened. If the box or packaging is opened, the product must be in like-new condition, with no signs of use.

  • Exclusions: The extended holiday return policy does not apply to cellular/wireless devices, devices and services financed through Bargain Harolds Monthly Subscriptions, gift cards, digital downloads, books, magazines, intimate products, earrings, personal protective equipment, safety goods, food, vitamins, supplements, and any major appliances that are Open Box or floor models.

All other terms and conditions of the Bargain Harolds Return and Exchange Policies as outlined below apply.

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